First, collect the information in one place. As you collect contracts and bills, remember, if you do not understand something, ask someone for help or contact the provider with questions (and/or to see if they can provide the contract in your preferred language). When contacting the provider, its recommended to start with their website, then use email/chat, and as needed/available, call them by phone or go to the store. Be sure to save emails and notes. Consider sharing the information with a trusted person in the U.S. who may be able to help you after you leave.
Compile Your Contracts and Related Documents
- Make a list that includes details such as: the service, provider name and contact information, accountholder name and account number, amount owed, due date(s) (or payment frequency), whether autopay is set up, termination date, and space for notes. Keep the list updated.
- Put the list and a copy of each contract in a file (physical and/or electronic).
- Include a copy of the last bill and receipt of the last payment made for each contract.
Does the Provider Offer Services in the Country Where You Are Going?
If “yes,” coordinate with the provider to ensure coverage is transferred under the contract.
Note: this likely only applies to some services such as phone and internet plans.
Can You Put Another Person on the Account Who Can Take Action?
If “yes”:
- Talk to the person you want to add;
- Ensure they understand and consent;
- Provide them the relevant documents and information discussed above under “Compile Your Contracts;” and
- Provide them specific (and ideally written) instructions about how/when to access the account and assist in your absence. Follow the instructions in the contract to add another person.
If “no,” or unclear, contact the provider.
Note: don’t forget to evaluate the potential liability of adding another person.
Does the Contract Have a Termination Section?
If “yes,” see if there is an early termination fee and specific information on how to terminate. Add the information to your list.
If “no” or unclear, contact the provider. See below for additional information.