Most service contracts will include information about termination. This is often found in a section “Terms of Service,” or “Termination,” or “Cancellation.” If you cannot find the termination section or the language is unclear, contact the provider.
Each contract is different. Often you can terminate through your online account, but sometimes you have to appear in person or call customer service. Sometimes there is a termination fee, or a deposit refund, or other considerations. Check each contract to determine the process and considerations.
When time is limited, contact providers to determine if you can add another person who can help manage your account. If “yes,” try to do so right away.
If you are not able to add another person to manage the account and there is insufficient time, you should contact the provider and give your new contact information.
Example of Termination and Transfer Provisions
Sample Verizon Mobile Customer Agreement.
A sample Verizon Mobile Customer Agreement allows users to terminate/cancel service through their online account. The sample below also explains possible results of termination, based on factors such as how soon after accepting the agreement the user terminates, if the user returns certain equipment on time, and the type of payment plan. The termination provision from a sample Verizon agreement:
“You can cancel a line of Service within 30 days of accepting this Agreement as long as you return, within the applicable return period, any equipment you purchased from us or one of our authorized retailers in connection with your acceptance of this Agreement, but you’ll still have to pay for your Service through that date. If you financed your device with Verizon and cancel your Service(s) after 30 days, your outstanding balance may immediately become due. Canceling service may also impact promotions associated with that line(s). You may manage your Service at any time at Verizon.com. If you signed up for Prepaid Service, no refunds will be granted after 30 days or if your account has been activated. See verizon.com/support/return-policy/ for complete details and information on returning your equipment.”
The sample Verizon agreement also includes a separate section about transferring the agreement or service to another person:
“Can I have someone else manage all or a portion of my [. . .] account?
No problem – just tell us by phone, in person, or in writing . . .”
What Happens if You Don’t Pay the Bills or Terminate the Contract?
Each contract has its own terms but generally you will continue to be responsible for the contract and unpaid amounts. There may also be additional fees and charges for unpaid bills. Depending on the state and provider, sometimes the provider can suspend service (but you may still be responsible to pay). Many of these contracts automatically renew unless terminated. Some switch to month-to-month arrangements. Be sure to review each contract.